Mortgage and housing assistance during the coronavirus national emergency

If you're concerned about how to pay your mortgage or rent due to the coronavirus national emergency, read on for information on what to do now, and what your options are for mortgage and rent payment relief.

The Consumer Financial Protection Bureau (CFPB), Federal Housing Finance Agency (FHFA), and U.S. Department of Housing and Urban Development (HUD are working together to help homeowners and renters during the coronavirus pandemic.

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Need help with the basics?

Learn how to read your monthly mortgage statement or understand key mortgage terms, like mortgage forbearance.

Get started with key terms and mortgage basics

Mortgage relief options: steps to get relief

Learn about your options and which ones you may qualify for

A new federal law, the Coronavirus Aid, Relief, and Economic Security (CARES) Act, puts in place protections for homeowners with mortgages that are federally or Government Sponsored Enterprise (GSE) backed or funded (by FHA, VA, USDA, Fannie Mae, or Freddie Mac).

Learn about mortgage relief options

Find out which options you may qualify for

See how to request forbearance or mortgage relief

You are entitled to mortgage forbearance if you have a federally or GSE-backed mortgage and you are experiencing financial hardship due, directly or indirectly, to the coronavirus national emergency. When requesting mortgage relief, be prepared with the following information and questions you want to ask.

Request forbearance or mortgage relief

What to do once you’ve received a mortgage relief option

While you’re in a special coronavirus forbearance period, or working under another mortgage relief option, there are a number of things to do to continue to protect yourself.

Review what you should do after receiving mortgage relief

Protections for renters

Federal, state, and local governments are taking action to offer relief, and this includes protecting many renters from eviction and late fees for nonpayment from March 27 to July 24, 2020.

Learn what this means for you

Avoiding scams and bad actors

Beware of coronavirus-related scams


Submit a complaint

Are you having trouble with a financial product or service? Try reaching out to the company first. If you've already tried reaching out to the company and still have an issue, you can submit a complaint. Tell us about your issue—we'll forward it to the company and work to get you a response, generally within 15 days.

For mortgage holders: Start a complaint

For renters: See more about filing a complaint about discrimination or against a landlord

Federal Coronavirus Resources

White House Coronavirus Task Force

Information about COVID-19 from the White House Coronavirus Task Force in conjunction with CDC, HHS, and other agency stakeholders.
Visit coronavirus.govUSAGov

Information on what the U.S. Government is doing in response to COVID-19.
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